GST Sales Tax : 5%

Shipping Policy Delivery-CANPAR
A majority of our shipping is done via CANPAR. Deliveries are made between 9 and 6 EST Monday to Friday. CANPAR does not allow time specific deliveries for either ground or SELECT shipments (eg. by 1pm). CANPAR does not phone to arrange deliveries for either ground or SELECT shipments. Delivery times (eg. 1 day) are estimates and are not guaranteed, unless SELECT shipping is chosen. SELECT service does not apply between December 19 and January 1. Shipment times reflect business days. Shipping to remote locations in Canada, may require more time and an increase in shipping costs. We will not be held responsible for delays due to weather or other acts of God.

Hospital/Retirement/Colleges/and the like
Accent Gift Baskets will not be held responsible for baskets that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility.

Non Delivery/Re-Delivery
If a recipient is not home when a gift is delivered, and it is a house or business, a note will be left on the door instructing the recipient to either call the number provided to arrange for delivery or to sign the note with instructions on where to leave the gift for a re-delivery attempt the following business day. Due to their nature, no such notice will be left at apartments or office buildings. After two attempts, the gift will be returned to us. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of and no refund will be given.

Incorrect Address
If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. If an address change request is made while the package is on route, an additional shipping fee of $5.00 will apply. It is the customer's responsibility to provide us with a complete and correct address. Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.)

Address Changes
Please send all address changes to us by email. If the order has already been processed, there will be a $5 handling charge to make the necessary corrections. If the order has already shipped, an additional shipping fee equal to the initial shipping fee will apply. PLEASE CHECK ALL ADDRESSES CAREFULLY.

NSR(No Signature Required)
We will, if requested by you, leave a gift on the porch or by the back door with a "NO SIGNATURE REQUIRED" sticker. However, we assume no responsibility for the package against theft, weather, or any other occurrence, once the package has been left in the requested location.

Delivery Tracking
As long as you provide us with a valid email address, you will receive a tracking number for your basket. Please go to www.canpar.com and enter this number to track your order. Accent Gift Baskets can track your order for you for a $5 tracking fee per item.

Shipping Policy-Canada Post Delivery-CANADA POST
We use Canada Post for shipping to PO Box addresses and RR addresses within Canada. Deliveries are made between 9 and 6 EST Monday to Friday. Canada Post does not allow time specific deliveries (eg. by 1pm). Canada Post does not phone to arrange deliveries. Delivery times (eg. 2 day) are estimates and are not guaranteed. Shipment times reflect business days. Shipping to remote locations in Canada, may require more time and an increase in shipping costs, you will be contacted for approval if additional fees are necessary. We will not be held responsible for delays due to weather or other acts of God. If a package is returned to us, we will be charged for return shipping, this charge will be passed on to you and your credit card will be charged this amount. No refunds will be provided for any reason, at any time for shipments or product using this method so you ship at your own risk. As long as you provide us with a valid email address, you will receive a tracking number for your order. Please go to www.canadapost.ca and enter this number to track your order.

Claims
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy accentgiftbaskets.com will make every effort to resolve the issue in a timely manner and to your customer's satisfaction. Credits and or refunds will be at the sole discretion of accentgiftbaskets.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by email. Claims will not be accepted via the phone.

Return Policy
Single orders, which are cancelled after they have been built are subject to a 20% restocking fee. Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.

Due to the perishable nature of the cakes and cookies, please ensure that someone will be available to receive your cake or cookie delivery on the delivery date. We cannot be responsible for cakes or cookies that are damaged or spoiled due to any delivery issues.

All damaged shipments must be reported within 3 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.

Any goods returned to Accent Gift Baskets without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded. All goods authorized for return by Accent Gift Baskets, must be in their original box and in good condition. No credits or replacements will be processed, until the returned merchandise is received by us. Shipping and handling charges are non-refundable.

All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.

Holiday baskets which are returned to us, because we have been unable to deliver them for any reason are non-refundable.

Due to their nature, all holiday baskets, unless damaged, are non-refundable.

Sold Out/Out of Stock
Items listed as "out of stock" are items that are temporarily not in stock. Items listed as "sold out" means it is sold out and will not be available again.

Substitutions
From time to time, product substitutions may be necessary dependent on current inventory on hand at time of ordering. Substitutions could also be made to accommodate extreme weather conditions (either too hot or too cold) to ship a particular food item. Substitutions are done at the discretion of the designer and are always of equal or greater value of that purchased and within the theme of the gift.

For shipping pricing information please refer to www.canpar.com, Rate Calculator or to www.canadapost.ca, Find a Rate.

Holidays/Closures
Please note that we are closed and no shipping will occur on the following days. All orders received on these days will ship the next business day.

February 21, 2011(Family Day)
April 22, 2011(Good Friday)
April 25, 2011 (Easter Monday)
May 23, 2011(Victoria Day)
July 1, 2011 (Canada Day)
Aug 1, 2011 (Civic Holiday)
September 5, 2011 (Labor Day)
October 10, 2011 (Thanksgiving Day)
December 23, 2011-Jan 2, 2012 (Christmas Holidays)

*dates subject to change.